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    Prozeßorientierte qualitative Dienstleistungsforschung: die Menschen in den Mittelpunkt innovativer Forschung und Beratung gerückt
    von Stefan Oer
    Marburg: Tectum-Verl, 1999
    Monograph, Printed Resource
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    "Soziale Dienstleistungen": zur Qualität helfender Beziehungen
    hrsg. von Heidrun Metzler ..
    Tübingen: Attempto-Verl, 1998
    Article collection, Edited collection, Printed Resource

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